Shipping & Returns

Shipping

We offer fast & free worldwide shipping.

Orders are dispatched within 24 hours and are typically delivered within 7-10 business days. You’ll receive tracking details by email within 48 hours, and all shipments are fully trackable on our site.

If you have any questions about your order, our team is always happy to help - just reach out and we’ll get back to you within 24 hours.

Returns

At Crispy, we want you to love your experience with our products. That’s why every order is backed by our 30-Day Freshness Guarantee.

If you’re unhappy with your purchase for any reason, simply contact our support team within 30 days of delivery and we’ll work with you to make it right. Depending on the situation, this may include a replacement product, store credit, a partial refund, or a full refund.

To reduce unnecessary waste and shipping emissions, returns are generally not required.

To start a request, contact us at help@shopcrispy.com with your order number and a brief explanation of the issue.

Damaged, Incorrect or Defective Orders

Please inspect your order upon arrival and contact us as soon as possible if your item arrives damaged, you receive the wrong item, or your order is defective. Where applicable, we may request photos to help assess the issue and organise the best resolution.

Refunds

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business days for your financial institution to process the refund once issued.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification. To exercise this right, please contact us at help@shopcrispy.com.

This policy is provided in addition to your rights under applicable consumer laws.